Terms of Service

1. Acceptance of Terms

By accessing and using the Rene Children Support website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Rene Children Support provides professional children's counselling services, including but not limited to:

• Individual child therapy sessions
• Family counselling
• Trauma support and counselling
• School-related counselling
• Group therapy sessions
• Parent consultation and guidance

3. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Use the services only for lawful purposes
• Respect the privacy and confidentiality of other users
• Notify us immediately of any security concerns

4. Privacy and Confidentiality

We are committed to protecting your privacy and maintaining confidentiality. Our privacy practices are detailed in our Privacy Policy. However, please note that:

• We may be required to disclose information if required by law
• We may share information if there's a risk of harm to the child or others
• We maintain professional standards of confidentiality as required by our licensing bodies

5. Emergency Situations

Our website and online services are not intended for emergency situations. If you or your child is in immediate danger:

• Call emergency services immediately (999)
• Contact our emergency hotline: +256 706537086
• Seek immediate medical attention if needed

6. Service Limitations

While we strive to provide the highest quality services, we cannot guarantee:

• Immediate availability of appointments
• Specific outcomes from counselling sessions
• 24/7 availability of counsellors
• Compatibility with all individuals or situations

7. Payment and Cancellation

Payment terms and cancellation policies:

• Payment is required at the time of booking or before services are rendered
• Cancellations must be made at least 24 hours in advance
• Late cancellations may incur a cancellation fee
• Refunds are provided according to our refund policy

8. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of Rene Children Support and is protected by copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

9. Limitation of Liability

Rene Children Support shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services or website.

10. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of the services constitutes acceptance of the modified terms.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of Uganda. Any disputes shall be resolved in the courts of Uganda.

12. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: komuhangiirena@gmail.com
• Phone: +256 706537086
• Address: Kampala, Uganda