1. Introduction
Rene Children Support ("we," "our," or "us") is committed to protecting your privacy and the privacy of your children. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and counselling services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Names and contact details (email, phone, address)
- Child's name, age, and health information
- Emergency contact information
- Payment and billing information
- Appointment scheduling preferences
2.2 Technical Information
We automatically collect certain technical information:
- IP address and browser type
- Pages visited and time spent
- Device information and cookies
- Website usage analytics
3. How We Use Your Information
We use your information for the following purposes:
- Providing counselling services and support
- Scheduling and managing appointments
- Communicating with you about services
- Processing payments and billing
- Improving our services and website
- Complying with legal obligations
- Ensuring the safety and well-being of children
4. Legal Basis for Processing
We process your personal information based on:
- Consent: When you explicitly agree to our data processing
- Contract: To fulfill our service obligations
- Legal Obligation: To comply with applicable laws
- Vital Interests: To protect the safety of children and others
- Legitimate Interests: To provide and improve our services
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:
- With Your Consent: When you explicitly authorize us to do so
- Service Providers: With trusted third parties who assist in our operations
- Legal Requirements: When required by law or court order
- Safety Concerns: To prevent harm to children or others
- Professional Standards: As required by counselling ethics and regulations
6. Data Security
We implement appropriate security measures to protect your information:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication
- Regular security assessments and updates
- Staff training on data protection
- Incident response procedures
7. Data Retention
We retain your information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Records are typically retained for 7 years after the last service, as required by professional standards and regulations.
8. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a structured format
- Restriction: Limit how we process your information
- Objection: Object to certain types of processing
- Withdraw Consent: Withdraw consent at any time
9. Children's Privacy
We take special care to protect children's privacy:
- We only collect information about children with parental consent
- Children's information is treated with extra confidentiality
- We follow child protection laws and regulations
- Parents have access to their children's information
- We maintain professional standards of confidentiality
10. Cookies and Tracking
Our website uses cookies and similar technologies:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Preference Cookies: Remember your settings and choices
- You can control cookie settings through your browser
11. International Transfers
Your information is primarily processed in Uganda. If we need to transfer data internationally, we ensure adequate protection through:
- Standard contractual clauses
- Adequacy decisions
- Other appropriate safeguards
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
13. Contact Information
If you have questions about this Privacy Policy or want to exercise your rights, contact us:
- Data Protection Officer: Rene Komuhangi
- Email: komuhangiirena@gmail.com
- Phone: +256 706537086
- Address: Kampala, Uganda
14. Complaints
If you believe we have not handled your personal information properly, you have the right to:
- Contact us directly to resolve the issue
- Lodge a complaint with the relevant data protection authority
- Seek legal remedies as provided by law
This Privacy Policy is effective as of the date listed above and applies to all users of our services.